IT Support Engineer Level 1 (Linux/English/Network)
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
- Must be able to clearly communicate via email, chat and phone with end users and technicians.
- Record, maintain and update issues in the Incident Management system.
- Keep customers informed on the status of their requests.
- Resolution of level one issues - Following knowledgebase articles and procedures.
- Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
- Escalate incidents to level2/level3 support.
- Identify recurring issues.
Working shifts: (choose 1 out of 2 shifts on a day)
- 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
- 1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)
Company will provide
- Grab service for travelling to work
- Compensation during night shift (Up-to 220 USD/month)
Yêu Cầu Công Việc
You properly are the potential candidate for this position, if you have:
- Advanced English (in both spoken and written)
- Understanding of the basics of Microsoft Server OS and Linux OS.
- Network basics, such as TCP/IP, Ping, Trace Route.
- Must be customer and detail oriented.
- Be able to work in shifts
You would be a strong candidate, if you have one of these following:
- At least one (01) year of technical support or IT desk side support.
- VMware knowledge.
- Hyper-V knowledge.
- Willingness to learn new tools and technologies and take on new responsibilities as assigned
WHY YOU’LL LOVE WORKING AT MAGLAR
Our project is developing a comprehensive backup and disaster recovery solution for SMBs and enterprises.
Our solutions:
Virtual: Backup, replication and Site Recovery for VMware vSphere, Microsoft Hyper-V and Nutanix AHV environments
Cloud: Backup, replication and Site Recovery for Amazon EC2
Physical: Backup, instant granular recovery and instant P2V recovery for Windows and Linux physical servers and workstations
Network shares: Backup and recovery for files and folders stored on NAS devices and Windows/Linux network shares over CIFS/NFS
SaaS: Backup for Microsoft 365 data in Microsoft Teams, Exchange Online, OneDrive for Business and SharePoint Online
DB: Backup for Oracle Database via RMAN
IT Monitoring: VM performance and health tracking functionality to help you proactively address issues and prevent bottlenecks
Our team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 80 and we are expecting to grow even more in the next following years.
Our international environment provides you an opportunity to work with foreign teams from the US and European countries
We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. We are trying to improve everyday, to become a competitive choice for talented people, by offering
Flexible working hours: Office opens from 6.00 AM to 12.00 AM
13-month bonus & KPI bonus
100% salary on probationary period
Private health care package
Premium health care check
Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
Up to 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)
Team building
Free and unlimited snack, tea, coffee and by-choice request.
WORKING LOCATION
Working location: 16 Le Quy Don Street, Phu Nhuan District, HCM City
Thông tin khác
- Độ tuổi: Không giới hạn tuổi
- Lương: 800 - 1,100 USD
